Last updated: March 2026

These terms apply to your use of the New Forest Heat Pumps website. By accessing or using this website, you agree to these terms.

1. About Us

New Forest Heat Pumps provides specialist heat pump servicing, maintenance, diagnostics, and repair services across the New Forest and surrounding areas.

Contact:
office@newforestheatpumps.co.uk
07472 951414

2. Use of This Website

You agree to use this website for lawful purposes only. You must not:

• Use the website in any way that may damage, disrupt, or impair its functionality

• Attempt to gain unauthorised access to any part of the website or its systems

• Use the website for fraudulent or misleading purposes

3. Information on This Website

The content on this website is provided for general information only.

While we aim to ensure all information is accurate and up to date, we do not guarantee that all content is complete, accurate, or current at all times.

Service descriptions, pricing, and availability may change without notice.

4. Service Provision

We provide specialist diagnostics, servicing, and technical maintenance for existing heat pump systems.

We are a service and repair provider only and do not carry out new installations. It is the responsibility of the homeowner to ensure safe and reasonable access to both internal and external components of the system at the agreed time. Where access is not available, we reserve the right to reschedule or cancel the visit.

We reserve the right to refuse or discontinue services where a system is deemed unsafe, poorly installed, or not suitable for servicing without remedial work.

5. Technical Services & Liability

All work is carried out by qualified engineers.

While we aim to ensure systems operate correctly and efficiently, we cannot be held liable for issues arising from pre-existing faults, installation defects, system design limitations, or component failure beyond our control.

Any recommendations for remedial work or replacement parts will be clearly advised and quoted separately before proceeding.

Where applicable, workmanship is covered for a period of 12 months. This does not extend to existing system faults, third-party installations, or components outside of our control.

6. Bookings and Payments

Bookings and payments made through the website are subject to our separate service terms and conditions.

By making a booking or purchasing a service plan, you agree to those terms.

7. Third-Party Services

We may use third-party providers for payments, scheduling, and website functionality. We are not responsible for the content or operation of third-party systems or websites.

8. Intellectual Property

All content on this website, including text, branding, and images, is owned by or licensed to New Forest Heat Pumps.

You may not copy, reproduce, or use any content without prior permission.

9. Limitation of Liability

To the fullest extent permitted by law, New Forest Heat Pumps shall not be liable for any loss or damage arising from:

• Use of, or inability to use, this website

• Reliance on information provided on the website

• Technical issues, interruptions, or errors

Nothing in these terms limits liability where it would be unlawful to do so.

10. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page.

11. Governing Law

These terms are governed by the laws of England and Wales.