Privacy Policy

Last updated: March 2026

 

This Privacy Policy explains how New Forest Heat Pumps collects, uses, and protects your personal information when you use our website or services.

 

Who We Are

New Forest Heat Pumps provides heat pump servicing, maintenance, and repair services across the New Forest and surrounding areas.

If you have any questions about this policy, please contact:
Email: office@newforestheatpumps.co.uk
Phone: 07472951414

 

What Information We Collect

We may collect and process the following information:

• Name and contact details (email address, phone number)

• Property address and system details

• Booking and service information

• Payment and subscription details (processed securely via third-party providers)

• Website usage data (such as IP address and browser type)

 

How We Use Your Information

We use your information to:

• Provide and manage our services

• Arrange and carry out servicing visits

• Process payments and manage service plans

• Communicate with you about your booking or plan

• Improve our website and services

 

We do not sell or share your data for marketing purposes.

Lawful Basis for Processing

We process your data under the following legal bases:

• Contract – to deliver services you have requested

• Legitimate interest – to operate and improve our business

• Legal obligation – where required by law

 

Payments

Payments are processed securely via trusted third-party providers. We do not store your full payment details.

 

Data Sharing

We may share your information with:

• Payment providers

• Scheduling or service management software

• Engineers or subcontractors (only where necessary to deliver services)

 

All third parties are required to handle your data securely.

 

Data Storage and Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

Your data is only kept for as long as necessary to provide our services and meet legal obligations.

Your Rights

 

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

 

To exercise your rights, please contact us using the details above.

 

Cookies

Our website may use cookies to improve user experience and track website performance.

You can control cookie settings through your browser.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.